Privacy Policy & GDPR Notice

1. Data controller

2. What data we collect

Depending on how you interact with us, we may process:

• Contact form data: name, email address, phone number, location, and the content of your message.
• Customer & project data: installation address, site details, product preferences, invoicing details, and correspondence.
• Billing data: information required to issue invoices under Slovak accounting and tax law.
• Technical data: IP address, browser type, device information and pages visited, processed in server logs by our hosting providers for security and reliability purposes.

We do not knowingly collect data from children under 16 and we do not process special categories of personal data (Article 9 GDPR).

3. Purposes and legal bases

We process your personal data on the following legal bases under Article 6(1) GDPR:

• Pre-contractual steps and contract performance (Art. 6(1)(b)) — responding to enquiries, preparing quotes, delivering installation and support services.
• Legal obligation (Art. 6(1)(c)) — issuing invoices and keeping accounting records under Slovak law.
• Legitimate interests (Art. 6(1)(f)) — securing our website and services, preventing fraud, and defending legal claims. You may object at any time.
• Consent (Art. 6(1)(a)) — only where separately requested (e.g. optional marketing). You may withdraw consent at any time without affecting prior processing.

4. Retention

• Contact form enquiries and prospect correspondence: 3 years after the last contact, then deleted or anonymised.
• Contract, project and warranty documentation: for the duration of the contract and the statutory limitation periods that follow.
• Accounting and tax records (invoices etc.): 10 years, as required by Slovak law (Act No. 431/2002 Coll., Act No. 222/2004 Coll.).
• Server logs from our hosting providers: short retention set by the provider for security purposes.

5. Recipients and sub-processors

We do not sell your personal data. We share it only with the following categories of recipients, under written data processing agreements where required by Article 28 GDPR:

• Lovable — hosting of this website, database and transactional email delivery.
• Webglobe, s.r.o. — domain and additional hosting/email services.
• Accountants, tax and legal advisors — as required to meet our legal obligations.
• Public authorities — where we are legally required to disclose data.

6. International transfers

Our providers may process data on servers located inside or outside the European Economic Area. Where data is transferred outside the EEA, we rely on the safeguards set out in Chapter V GDPR, in particular the European Commission's Standard Contractual Clauses (Decision 2021/914).

7. Cookies and tracking

This website currently uses only technically necessary cookies required for the site to function. We do not run Google Analytics, Meta Pixel or other third-party advertising trackers. If this changes, we will update this notice and, where required, request your consent before setting non-essential cookies. See our Cookies page for details.

8. Your rights

Under Articles 15–22 GDPR you have the right to:

• access your personal data and receive a copy;
• have inaccurate data corrected;
• have your data erased (“right to be forgotten”) where the legal conditions are met;
• restrict or object to processing based on our legitimate interests;
• receive your data in a portable, machine-readable format;
• withdraw consent at any time where processing is based on consent;
• not be subject to solely automated decisions producing legal effects — we do not carry out such processing.

To exercise these rights, email info@avguru.eu. We reply within one month (Art. 12(3) GDPR).

9. Right to lodge a complaint

If you believe that our processing infringes GDPR, you may lodge a complaint with the Slovak supervisory authority:

10. Security

We apply appropriate technical and organisational measures under Article 32 GDPR, including encryption in transit (HTTPS/TLS), access controls, and use of reputable hosting providers. No online service is entirely risk-free; we continuously review our safeguards.

11. Changes to this notice

We may update this notice to reflect changes in our services or legal requirements. The “Last updated” date at the top always shows the current version.